How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price.
If your product is simply defective, please contact our customer relations department via email or at email@example.com. We can determine if the item is covered under the manufacturer's warranty and get your return squared away.
What happens if I purchase an item on backorder?
We process orders in the order they are received. If Our team will notify you within 2-3 business days of the back-ordered items and the lead time. Should you chose to cancel we can process that through the customer service department.
Do you ship internationally?
Yes we ship worldwide. If you have special APO instructions please list them on the order.
If an item requires an ITAR License or a BIS License we will notify you accordingly and give you an estimated ship date.
Do you ship to APO/FPO-based addresses?
Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online superstore.
Allow six weeks for delivery. All orders sent to APO/FPO-based address must be delivered by the United States Postal System (USPS). Please remember that the USPS does not ship items containing Lithium batteries overseas.
Do you offer discounts on volume orders?
If you would like to receive volume discounts for larger order. Please contact our volume pricing team at RFQ@us21tactical.com or refer to Quick RFQ
Do you have a GSA Schedule?
We currently do not a GSA Schedule for Tactical and Military apparel and gear. Please check back soon as we are working on obtaining a schedule.
The product I ordered didn't work out. How do I return an item?
It's easy to get started. Just contact our customer relations department via email firstname.lastname@example.org. For full details on packaging and shipping your return, please check out our return policy.
How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Items that were used can't be exchanged. Items must come in original packing and labels in the same condition you received them.
Our friendly customer relations team will happily walk you through this process. You can contact your sales representative or email email@example.com . NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged.
That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.
Can I return a special order item?
If you requested a special order, that means the item was tailored just for you. Therefore we cannot accept returns on these items. We're sorry for any inconvenience.
My order arrived, but the product is defective. What can I do?
Let us know! If your product is defective, please contact our customer relations department via email or at 636-680-8051 (M - F 9AM - 5PM CT). We can determine if the item is covered under the manufacturer's warranty and get your return processed.
If I return an item, will I be charged a restocking fee?
This will depend on the manufacturer's policy. Please check with customer services before returning an item.
Can I return an item if it has been customized?
Unfortunately, we cannot accept returns on products that have been embroidered, unless we have made a mistake on the requested customization.
If you are have questions about embroidery, we recommend you call our customer relations department via email or at 636-680-8051 (M-F 9AM-5PM CT) prior to committing to a customized item.