FAQ


Orders

How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price. If your product is simply defective, please contact our customer relations department via email or at customerservice@us21tactical.com. We can determine if the item is covered under the manufacturer's warranty and get your return squared away.

What happens if I purchase an item on backorder?
We process orders in the order they are received. If Our team will notify you within 2-3 business days of the back-ordered items and the lead time. Should you chose to cancel we can process that through the customer service department.

Do you ship internationally?
Yes we ship worldwide. If you have special APO instructions please list them on the order. If an item requires an ITAR License or a BIS License we will notify you accordingly and give you an estimated ship date.

Do you ship to APO/FPO-based addresses?
Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online superstore. Allow six weeks for delivery. All orders sent to APO/FPO-based address must be delivered by the United States Postal System (USPS). Please remember that the USPS does not ship items containing Lithium batteries overseas.

Do you offer discounts on volume orders?
If you would like to receive volume discounts for larger order. Please contact our volume pricing team at RFQ@us21tactical.com or refer to Quick RFQ

Do you have a GSA Schedule?
We currently do not a GSA Schedule for Tactical and Military apparel and gear. Please check back soon as we are working on obtaining a schedule.


Returns

The product I ordered didn't work out. How do I return an item?
It's easy to get started. Just contact our customer relations department via email customerservice@us21tactical.com. For full details on packaging and shipping your return, please check out our return policy.

How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Items that were used can't be exchanged. Items must come in original packing and labels in the same condition you received them. Our friendly customer relations team will happily walk you through this process. You can contact your sales representative or email customerservice@us21tactical.com . NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged. That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.

Can I return a special order item?
If you requested a special order, that means the item was tailored just for you. Therefore we cannot accept returns on these items. We're sorry for any inconvenience.

My order arrived, but the product is defective. What can I do?
Let us know! If your product is defective, please contact our customer relations department via email or at 636-680-8051 (M - F 9AM - 5PM CT). We can determine if the item is covered under the manufacturer's warranty and get your return processed.

If I return an item, will I be charged a restocking fee?
This will depend on the manufacturer's policy. Please check with customer services before returning an item.

Can I return an item if it has been customized?
Unfortunately, we cannot accept returns on products that have been embroidered, unless we have made a mistake on the requested customization. If you are have questions about embroidery, we recommend you call our customer relations department via email or at 636-680-8051 (M-F 9AM-5PM CT) prior to committing to a customized item.


Shopping

Is water resistant the same as waterproof?
Water resistant means that an item can withstand rain, snow and wet weather. Do not submerge this type of gear in water, unless you want to ruin it. Water-resistant fabrics keep water from being absorbed—water will just bead off the fabric. On the other hand, if you're more of a water-bound operator, stock up on waterproof gear. It's specifically designed to be completely submerged in water and still provide top-notch performance.

What is the difference between poly-cotton and nylon-cotton fabrics?
Poly-cotton fabric is a synthetic fabric blend that combines the advantages of cotton and polyester—it's breathable, comfortable and tear-resistant. Poly-cotton will run you a lot less than 100 percent cotton; however, it is not as breathable as 100 percent cotton. This would not be the ideal fabric to wear in hot weather. Nylon-cotton fabric is a blend of nylon and cotton. Some call it NYCO. The nylon adds strength and abrasion resistance, and the cotton provides breathability and moisture absorption. This fabric is often used for military uniforms and high-performance sportswear. Unlike the poly-cotton blend, NYCO does not melt if it catches on fire.

How can I match uniform coats, shirts and pants?
The best way to ensure an exact match is to purchase each item in the same color, fabric and brand.

What is Berry compliance?
Berry compliance is a term that is derived from the Berry Amendment. The Berry Amendment requires the U.S. Department of the Defense to give procurement preference to USA-made goods. Berry compliant products are 100 percent American made, including materials and labor. Some companies will offer both domestically and imported versions of products. This information will be noted on the product detail page.

What is GSA compliance?
GSA compliance is a result of the Trade Agreements Act (TAA). Products listed as GSA compliant mean those items have been manufactured or "substantially transformed" within a designated country. These designated countries include the World Trade Organization Government Procurement Agreement Countries, Free Trade Agreement Countries, Least Developed Countries and Caribbean Basin Countries. A full list can be found here.

Do you offer uniform customization?
Yes we offer a many different customization to uniforms, backpacks, tactical gear, etc.. This includes: - Embroidery - Custom Patches and Patch sewing - Screen Printing - Uniform Name tapes and Ranks


Sizing